That's a decision we make together based on your brand and your customers. We can build agents that are transparent about being AI, or that focus purely on resolving the customer's need as efficiently as possible. What we don't do is build agents that frustrate people.

We work closely with your team to understand your products, your most common customer questions, and the language your customers use — then train the agent against that foundation before it goes live.

Escalation to a human specialist — with full context from the conversation already captured, so the customer never has to start again and your team walks in prepared.

Yes — we integrate the agent directly with your commerce platform and ERP, so it's working from live data, not static information that goes stale.

It depends on the complexity of your environment and the scope of what the agent needs to handle. We'll give you a clear timeline as part of the discovery process — and we don't go live until it's ready.